Terms of service

Terms and Conditions

 

 

1. Overview

 

These Terms and Conditions apply to all purchases made through our website. By placing an order, you agree to these terms.

 

2. Product Descriptions

 

We aim to provide accurate descriptions and clear images of all products. Depending on the variation chosen, the final product may differ slightly in colour, packaging, or minor design details from the images shown. These variations do not affect product functionality or quality

3. Pricing and Currency

All prices shown at checkout are final and include any applicable discounts.

Prices may appear in GBP or USD depending on your location.

 

4. Order Processing

Orders are processed within 1 to 2 business days.

During peak periods, processing times may be slightly longer.

 

5. Shipping and Delivery

 

Delivery usually takes 5 to 10 business days depending on your location.

Shipping times are estimates and may vary due to customs, courier delays, or seasonal demand.

6. Returns and Refunds

 

We accept returns for unused items in their original packaging within 14 days of delivery.

If an item arrives damaged or faulty, we will offer a replacement or refund.

Customers are responsible for return postage unless the item is defective.

7. Cancellations

 

Orders can only be cancelled before they have been shipped. Once dispatched, we are unable to cancel the order.

8. Exchanges

 

We only replace items if they are defective or damaged. Contact us within 48 hours of delivery with clear photos of the issue.

9. Safety Disclaimer

Adult supervision is recommended for all craft and creative products. Some items may contain small parts that could pose a choking hazard.

10. Intellectual Property

All product names, images, descriptions, branding, and website content are owned by the brand and may not be copied or used without permission.

11. Privacy

Your personal information is used in accordance with our Privacy Policy. We only use your details to process your order, improve our service, and send updates if you choose to receive them.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

hello@letsgoalup.com